Stratforge Redflare
· Enok BOT
— QC & Audit Analysis
Reporting period 2026-08-05 → 2026-08-07 · Flow: bot-resolved & closed (demo flow) + transfers
Catalog: BP-01…08 · GR-01…07 · TA-05
240 bot interactions
Night mode
Aug 5, 2026 – Aug 7, 2026
Overview
Bot QC (Rubric)
Audit & Compliance
Closed-Loop Tracker
Call Register
Overview
Bot QC (Rubric)
Audit & Compliance
Closed-Loop Tracker
Call Register
Quality Score
i
56.7
Target ≥ 85
Bot Performance
i
65.2
Target ≥ 85
CX Score
i
67.5
Target ≥ 85
CSAT (/10)
i
5.5
Target ≥ 8.0
Resolved
i
10.8%
Target ≥ 70%
Hallucination Rate
i
5.4%
Target ≤ 0.5% · 13 calls
Disclaimer Compliance
i
96.3%
Target 100%
Audit Trail Complete
i
—
SFDC Data not linked
Executive Trends
i
Containment Rate Trend (TA-01)
i
10.8%
▲ +10.8 pp vs prior wk
CSAT Trend (CX-01)
i
5.5
▲ +5.5 vs prior wk
Customer Effort Score
i
50.8%
▲ +50.8 pp vs prior wk
Escalation & Frustration Rate (CX-05)
i
37.1%
▲ +37.1 pp vs prior wk
Critical Failures / Day (GR-05)
i
13
▲ +13 vs prior wk
Intent Identification Rate (BP-02)
i
67.5%
▲ +67.5 pp vs prior wk
Knowledge Gap Index (BP-05)
i
46.7%
▲ +46.7 pp vs prior wk